Qualified Remodeler in collaboration with Guild Quality recently announced its list of the Top 100 Customer Satisfaction Leaders for 2020. We are excited to share that McBride Remodeling earned a place on this prestigious list of elite remodelers across the United States and Canada.
To be eligible for this award, remodeling companies had to subscribe to Guild Quality’s customer satisfaction monitoring services during the 2019 calendar year and achieve a recommend rate of 92% or greater for 2019. According to Guild Quality, the recommend rate is the percentage of clients who, at the conclusion of their project, would recommend the company that performed the work to a friend. McBride’s recommend rate for 2019 was 100%.
According to Dave McBride, owner of McBride Remodeling, this recognition is gratifying on many levels. “First and foremost, we earned this recognition based on the feedback of our clients, and that’s incredibly rewarding. One of our core company values is excellence. Whatever we do, we strive to delight our customers and exceed their expectations. Receiving this national recognition for the quality of our service underscores that our focus on excellence is paying off.”
Earning accolades for customer service is even more meaningful given current events, shared McBride. “This year has really tested us. The circumstances were so challenging with the initial shut-down, which caused us to have to furlough some production team members. Once we got the green light to return to work in the field, our team stepped-up to get all of our projects back on track. I could not be more proud of our team and the resiliency they’ve shown during this time.”
McBride Remodeling is one of only three companies in the state of Michigan to earn this recognition. Please join us in congratulating the team on this accomplishment!