top 100 satisfaction leader 2020

McBride Earns Spot on Top 100 Satisfaction Leaders List

by Accolades

Qualified Remodeler in collaboration with Guild Quality recently announced its list of the Top 100 Customer Satisfaction Leaders for 2020. We are excited to share that McBride Remodeling earned a place on this prestigious list of elite remodelers across the United States and Canada.

To be eligible for this award, remodeling companies had to subscribe to Guild Quality’s customer satisfaction monitoring services during the 2019 calendar year and achieve a recommend rate of 92% or greater for 2019. According to Guild Quality, the recommend rate is the percentage of clients who, at the conclusion of their project, would recommend the company that performed the work to a friend. McBride’s recommend rate for 2019 was 100%.

According to Dave McBride, owner of McBride Remodeling, this recognition is gratifying on many levels. “First and foremost, we earned this recognition based on the feedback of our clients, and that’s incredibly rewarding. One of our core company values is excellence. Whatever we do, we strive to delight our customers and exceed their expectations. Receiving this national recognition for the quality of our service underscores that our focus on excellence is paying off.”

top 100 satisfaction leaders 2020
https://www.qualifiedremodeler.com/2020-customer-satisfaction-leaders/

Earning accolades for customer service is even more meaningful given current events, shared McBride. “This year has really tested us. The circumstances were so challenging with the initial shut-down, which caused us to have to furlough some production team members. Once we got the green light to return to work in the field, our team stepped-up to get all of our projects back on track. I could not be more proud of our team and the resiliency they’ve shown during this time.”

McBride Remodeling is one of only three companies in the state of Michigan to earn this recognition. Please join us in congratulating the team on this accomplishment!

Dave McBride standing next to mascot for McBride Remodeling

COVID-19 Operational Update: Open For Business

by News

We are pleased to share that, effective May 7, 2020, McBride Remodeling has been given the okay to resume working on construction projects. Our production team members have all been reactivated and we are busy rebuilding our construction schedules. In other words, we are open for business!

Of course, it’s far from a return to business as usual. COVID-19 has altered the way all businesses will be operating for the foreseeable future. McBride Remodeling is no exception. For the health and well-being of our team members, clients, and trade partners, we will be strictly adhering to the CDC guidelines for safety and social distancing in the office and out in the field. See our Safety Checklist below for more details.

Many thanks to our team members who continued to work from home throughout the stay-at-home order to keep projects moving through design and planning. Our production team members, who were furloughed, stayed busy working on projects around their homes. They are a talented group and we could not be prouder of them. Follow this link to see photos and learn more about their projects.  

Thanks also to our clients who reached out with messages of encouragement and support throughout this challenging period. Your continued faith and loyalty mean more to us than you know. For those of you with active construction projects, we look forward to moving those projects through the construction phase as quickly and safely as possible.

For anyone looking for assistance remodeling or opening their vacation home for the season, we encourage you to contact us to start a conversation. We have become adept at video conferencing, but our office is open for any who would like to visit “masked-face to masked-face” for an in-person consultation.

McBride Remodeling Safety Checklist

These are uncertain times for all of us but McBride Remodeling is committed to providing you excellent results—safely and efficiently. With 38 years of experience and a reputation for high-quality work, we have developed a streamlined, customer-centric approach.  In these uncertain times, we want to make sure safety is at the forefront of all we do for our clients. To that end, we have developed the following safety checklist to assist in rising to the challenges presented by COVID-19.

  • To ensure that both clients and team members are aware of the Michigan Department of Health & Human Services guidelines for COVID-19, we will provide copies, and ensure that all parties are adhering to them. This includes having and using Personal Protection Equipment (PPE) such as masks, gloves and hand-sanitizer; regularly washing our hands with soap and water and maintaining social distancing while workers are on the work site.
  • We will have daily communication as we work in your home. Any issues or concerns that may arise will be known in real time for swift resolution.
  • McBride Remodeling will not have any workers in your home if they are sick, exhibit signs of illness or have been exposed to anyone with COVID-19. Similarly, you as well will inform us when we are on the work site if anyone in the home is sick, exhibiting signs of illness or has been exposed to anyone with COVID-19.
  • Stopping the spread of COVID-19 is everyone’s responsibility. We pledge to do our part and expect our clients and trade partners to do the same.
  • The required use of PPE is an additional cost of doing business and the McBride team will use what is necessary to be safe and to get the job done.

Together we can meet the challenges we face with COVID-19.   With your help and commitment, we will maintain a safe work environment while delivering the excellent outcome we are known for in the industry. We are in this together and as a token of our appreciation, McBride Remodeling will absorb the cost of the additional PPE and related procedures we have implemented to keep all safe and healthy.

Thank you again for your continued support!

manna food project 2019

McBride Service Day Helps The Manna Food Project

by News

In December, our team visited the Manna Food Project for a day of service. We helped to package 200 boxes of food for families in need. While we were there, we took the opportunity to prepare a tasty breakfast for the hard working Manna staff and volunteers. Finally, to show our appreciation for the wonderful work they do, McBride Remodeling made a $500 contribution to the organization, as well.  Toggle through the gallery below for a few highlights from our visit. For more information on this worthy non-profit organization, we encourage you to visit: mannafoodproject.org
dave-mcbride-top-500

McBride Earns Fifth Consecutive Top 500 Remodeler Award

by News
Dave McBride, Owner of McBride Remodeling, poses with his Top 500 Award plaques.

For the fifth consecutive year, McBride Remodeling has been selected as one of Qualified Remodeler’s Top 500 Remodeling firms. As the country’s premier publication serving home improvement specialists, Qualified Remodeler has been tracking the largest and most successful companies in the industry since 1978. McBride Remodeling’s spot on the list solidifies its position as one of the top remodelers in the United States.

“We are honored to be included on QR’s list of top remodelers. It’s a testament to the hard work and craftsmanship of our team, and the support of our community. We’re proud to have helped generations of families create the homes of their dreams,” says Dave McBride, Owner of McBride Remodeling.

To qualify for the QR Top 500, businesses must meet a set of criteria including installed remodeling dollar volume, total years in business, industry association membership, industry certification, industry awards, and community service.

“Based on Qualified Remodeler’s analysis, the Top 500 firms tend to share several common attributes, including strong revenues, a commitment to customer service, insightful sales techniques and strong customer loyalty,” says Qualified Remodeler owner and editorial director, Patrick O’Toole. “These attributes helped put the firms on this list and contribute to their success.”

McBride Remodeling has been crafting beautiful, inspiring home environments with superior quality and craftsmanship for over 35 years. Their core values of professionalism, cultivating relationships, integrity, dedication to community, and the drive for excellence guide every home maintenance and remodeling project, making them the preferred choice for home remodeling in Petoskey and beyond.